SCSJ is the home of shared corporate services for the public sector. Services are being provided on phased basis, beginning with human resource management and internal audit. Over time, the other services that will be provided at SCSJ are finance and accounts, asset management, procurement, public relations and communication and information and communication technology.
The consolidation of specific administrative or support functions from several ministries, departments and agencies (MDAs) into the SCSJ will enable MDAs to focus on their core functions.
Shared Corporate Services has the mindset of a business and is focused on customer satisfaction. As a service organisation, it is concerned with delivering value (balancing cost and service levels), through continuous improvement. The operating model is built on three primary capability levers: People, Process, and Technology.
Centralisation may be a component of Shared Corporate Services. It tends to be heavily focused on compliance and control.
The mandate of SCSJ is to improved efficiency and effectiveness of the delivery of corporate services to the public sector while reducing the costs to provide these services.
The benefits to be realised include higher levels of internal customer service; a more efficient and effective public sector; standardisation of processes; support for decision making through the provision of data; and MDAs will be better able to focus on their core functions and external customers as they can rely on the SCSJ for support.
When fully implemented, the Internal Audit Shared Service Centre will serve as the audit hub for the GOJ. It will revolutionise the way internal audits are conducted in the public sector. Under this new way of conducting audits, the processes will be powered by technology and utilise a wide range of skills and expertise to provide high quality analyses and reports.
Internal Audit Shared Services will support the audit cycle by offering audit delivery and the facilitation of special audits and projects. It will enable:
Chief Audit Executives (CAEs) submitting annual audit plans via TeamMate+. Accounting Officers making requests through the system.
Tasks are assigned according to the annual planning process and coordinated through TeamMate+. The software offers built-in templates that enable efficient project planning, tracking and management.
The Internal Audit Shared Service Centre uses fit-for-purpose approach and methodology for each engagement. Activities are streamlined through process-owners, limiting duplication and enhancing auditing efficiency gains.
Following the audit, customised reports can be generated on TeamMate+. Issues can be raised and resolutions addressed by process owners in real time or through the software.
In instances where follow-up is required, issue-tracking features are enabled through reminders to process owners for timely remediation.
The Internal Audit Shared Service Centre will offer an innovative approach to internal auditing with the introduction of TeamMate+.