User Guide

The purpose of this Employee User Guide is to provide easy access to the services offered by the MyHR+ Shared Service Centre.

Employee Services Brief Description How to Request the Service What Information will you need to Request the Service?

View My Employee Record

Most of the data which makes up your employee record on MyHR+, is available for viewing by logging on to Employee Self Service.

Log on to scs.gov.jm/hrss and select Employee Self Service..

MyHR+ log-in information i.e. username & password.

Personal Change Request

Request changes to your personal information on MyHR+, e.g. certificates, beneficiaries, qualifications, contact info and addresses etc.

Log on to scs.gov.jm/hrss and select Employee Self Service and raise a service request to update your record.

MyHR+ log-in information i.e. username & password
Certified copies of relevant documentation, such as your degree, marriage certificate, etc.

Request an Employment Verification Letter

Request a Job/Employment Verification Letter

-MyHR+ log-in information

-The name and address of the organisation -The name of the addressee

-The email address of the addressee (only if you would like a copy of your letter emailed directly).

Please note that the letter will be available as an attachment on your ESS employee record once the action has been completed.

Request an NHT/NIS Contribution Letter

Request a letter to verify your contribution to the NIS/NHT

-MyHR+ log-in information

-The details of the addressee

Please note that the letter will be available as an attachment on your ESS employee record once the action has been completed

Provide Feedback

Share your feedback with the team on the service you’ve received, e.g. compliments, complaints, recommendations, etc.

OR

  • 1. Via MyHR+, select Customer Feedback Request
  • 2. Complete the feedback form and submit

MyHR+ log-in information

Check on Progress of an Existing Service Request

Check on the progress of an open service request or query

-MyHR+ log-in information

-The Service Request number

Your TRN and ability to answer validation questions.