An efficient and effective HR department is essential to the growth and development of a business and that is no different for the public sector. With this in mind, a central pillar of the Public Sector Transformation Programme is human resource management (HRM) transformation which enables “a modern public service that is fair, values people & consistently delivers high quality services.”
Under the HRM Transformation Programme, the Government of Jamaica (GOJ) has putting in place a modified version of the Ulrich Model of HR, as well as other complementary actions, to make sure HR transformation brings about positive & sustainable changes.
A key feature of this new model is that certain routine HR tasks are being delivered from the MyHR+ Shared Service Centre (MyHR+SSC). These include things like the management of leave for the organisation, the provision of job letters and the handling of certain queries from employees about things like benefits and allowances.
The MyHR+SSC will operate on the MyHR+ platform and clients will access it according to their needs. This Centre will use a system of tiers or levels to provide services.
Employees and Managers can communicate with the MyHR+SSC by logging on to MyHR+ (Employee and Manager Self Service Portal) to request services, access information and process and approve requests.
Employees can contact the MyHR+SSC Helpdesk as a first point of contact for queries and clarifications by calling the helpline; sending a request through employee self service and online chat.
This is for the processing of more complex general HR matters for which more time is required. These include processing requests such as job letters and it is where support for HR Business Partners and the Centres of Expertise takes place.
The final level is for escalation, whereby the MyHR+SSC escalates employee cases for matters outside of its remit, such as to the HR Business Partners or the Centres of Expertise. These matters include issues surrounding policy and technical support.