ICT User Guide

The purpose of this Employee User Guide is to provide easy access to the services offered by the MyHR+ Shared Service Centre.
Employee Services
MyHR+ (Applicable to GOJ staff)
MyHR+ Password reset (Applicable to GOJ staff)
TeamMate+ (Applicable to Internal Audit Shared Service (IASS) users.
3CX (Applicable to SCSJ and TIU team members)
ICT Infrastructure (Applicable to SCSJ and TIU staff)
Provide Feedback
Check on Progress of an Existing Service Request
Brief Description
Request support on technical issues related to the MyHR+ application. Some of the issues include but not limited to:

  • Account activiation
  • Change email
  • Create user account
  • Deactivate user account
  • Other
Request MyHR+ password reset
Request support on technical issues related to the TM+ application. Some of the issues include but are not limited to:

  • Unable to connect to software
  • Inability to download/ open work papers
  • Password reset
  • Create users
  • Deactivate users
  • Other
Request support on technical issues related to the 3CX telephony system. Some of the issues include but not limited to:

  • Audio problems
  • Incorrect extension
  • Other
Request support on technical issues related to laptop, desktop, printer scanner and network.

  • PC Hardware
  • PC Software
  • Security
  • Lost mobile phone request
  • LAN
  • Server
  • WAN
  • Feedback
Share your feedback with the team on the service you’ve received, e.g., compliments, complaints and recommendations.
The ICT Support Service issues messages throughout the lifecycle of the ticket resolution process to inform the user of any significant ticket updates. Additionally, an email is sent once your ticket is resolved. Should you require a ticket update at any time, please use the chat or telephone option.
How to Request the Service
  1. Ticket
    • Access the site
    • Open request by selecting MyHR+ icon
    • Enter required information
    • Submit ticket request
    • Access ticket request via your GOJ, TIU or SCSJ email
    • Select Reply on ticket request email
    • Enter Confirm in the body of the email to approve ticket creation
  2. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  3. Telephone
    • Dial (876-676-4800)
    • Select Option 3 – ICT Support Service
    • Select Option 1 – MyHR+ request
  1. Log on to https://scs.gov.jm/ict6/ and select the Feedback tab
    • Select Find Information
    • Select Reset Password
  1. Ticket
    • Access the site
    • Open request by selecting MyHR+ icon
    • Enter required information
    • Submit ticket request
    • Access ticket request via your GOJ, TIU or SCSJ email
    • Select Reply on ticket request email
    • Enter Confirm in the body of the email to approve ticket creation
  2. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  3. Telephone
    • Dial (876-676-4800)
    • Select Option 3 – ICT Support Service
    • Select Option 1 – TM+ request
  1. Ticket
    • Access the site
    • Open request by selecting MyHR+ icon
    • Enter required information
    • Submit ticket request
    • Access ticket request via your GOJ, TIU or SCSJ email
    • Select Reply on ticket request email
    • Enter Confirm in the body of the email to approve ticket creation
  2. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  3. Telephone
    • Dial (876-676-4800)
    • Select Option 3 – ICT Support Service
    • Select Option 1 – 3CX Requests
  1. Ticket
    • Access the site
    • Open request by selecting MyHR+ icon
    • Enter required information
    • Submit ticket request
    • Access ticket request via your GOJ, TIU or SCSJ email
    • Select Reply on ticket request email
    • Enter Confirm in the body of the email to approve ticket creation
  2. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  3. Telephone
    • Dial (876-676-4800)
    • Select Option 3 – ICT Support Service
    • Select Option 1 – Other Requests
  1. Log on to https://scs.gov.jm/ict6/ and select the Feedback tab
    • Select User
    • Complete the feedback form and submit
  1. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  2. Telephone
    • Dial (876-676-4800)
    • Select Option 3 – ICT Support Service
    • Select Option 1 – Other Requests
Information needed to Request the Service
  • Name
  • TRN
  • Phone Number
  • GOJ email address
  • Organisation
  • Issue summary
  • Problem area
  • TRN
  • GOJ email address
  • Organisation
  • Username
  • Name
  • TRN
  • Phone Number
  • GOJ email address
  • Organisation
  • Issue summary
  • Problem area
  • Name
  • TRN
  • Phone Number
  • GOJ email address
  • Organisation
  • Issue summary
  • Problem area
  • Name
  • TRN
  • Phone Number
  • GOJ email address
  • Organisation
  • Issue summary
  • Problem area
Not applicable
  • The Service Request number
  • Your TRN and ability to answer validation questions