Employees and Managers can communicate with the MyHR+SSC by logging on to MyHR+ (Employee and Manager Self Service Portal) to request services, access information and process and approve requests.
Employees can contact the MyHR+SSC Helpdesk as a first point of contact for queries and clarifications by calling the helpline; sending a request through employee self service and online chat.
This is for the processing of more complex general HR matters for which more time is required. These include processing requests such as job letters and it is where support for HR Business Partners and the Centres of Expertise takes place.
The final level is for escalation, whereby the MyHR+SSC escalates employee cases for matters outside of its remit, such as to the HR Business Partners or the Centres of Expertise. These matters include issues surrounding policy and technical support.