User Guide

Employee Services Brief Description How to Request the Service Information needed to Request the Service
MyHR+ (Applicable to GOJ staff) Request support on technical issues related to the MyHR+ application. Some of the issues include but not limited to:
  • Account activiation
  • Change email
  • Create user account
  • Deactivate user account
  • Other
  1. Ticket
    • Access the site
    • Open request by selecting MyHR+ icon
    • Enter required information
    • Submit ticket request
    • Access ticket request via your GOJ, TIU or SCSJ email
    • Select Reply on ticket request email
    • Enter Confirm in the body of the email to approve ticket creation
  2. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  3. Telephone
    • Dial (876-676-4800)
    • Select Option 3 - ICT Support Service
    • Select Option 1 - MyHR+ request
  • Name
  • TRN
  • Phone Number
  • GOJ email address
  • Organisation
  • Issue summary
  • Problem area
MyHR+ Password reset (Applicable to GOJ staff) Request MyHR+ password reset
  1. Log on to https://scs.gov.jm/ict6/ and select the Feedback tab
    • Select Find Information
    • Select Reset Password
  • TRN
  • GOJ email address
  • Organisation
  • Username
TeamMate+ (Applicable to Internal Audit Shared Service (IASS) users. Request support on technical issues related to the TM+ application. Some of the issues include but are not limited to:
  • Unable to connect to software
  • Inability to download/ open work papers
  • Password reset
  • Create users
  • Deactivate users
  • Other
  1. Ticket
    • Access the site
    • Open request by selecting MyHR+ icon
    • Enter required information
    • Submit ticket request
    • Access ticket request via your GOJ, TIU or SCSJ email
    • Select Reply on ticket request email
    • Enter Confirm in the body of the email to approve ticket creation
  2. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  3. Telephone
    • Dial (876-676-4800)
    • Select Option 3 - ICT Support Service
    • Select Option 1 - TM+ request
  • Name
  • TRN
  • Phone Number
  • GOJ email address
  • Organisation
  • Issue summary
  • Problem area
3CX (Applicable to SCSJ and TIU team members) Request support on technical issues related to the 3CX telephony system. Some of the issues include but not limited to:
  • Audio problems
  • Incorrect extension
  • Other
  1. Ticket
    • Access the site
    • Open request by selecting MyHR+ icon
    • Enter required information
    • Submit ticket request
    • Access ticket request via your GOJ, TIU or SCSJ email
    • Select Reply on ticket request email
    • Enter Confirm in the body of the email to approve ticket creation
  2. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  3. Telephone
    • Dial (876-676-4800)
    • Select Option 3 - ICT Support Service
    • Select Option 1 - 3CX Requests
  • Name
  • TRN
  • Phone Number
  • GOJ email address
  • Organisation
  • Issue summary
  • Problem area
ICT Infrastructure (Applicable to SCSJ and TIU staff) Request support on technical issues related to laptop, desktop, printer scanner and network.
  • PC Hardware
  • PC Software
  • Security
  • Lost mobile phone request
  • LAN
  • Server
  • WAN
  • Feedback
  1. Ticket
    • Access the site
    • Open request by selecting MyHR+ icon
    • Enter required information
    • Submit ticket request
    • Access ticket request via your GOJ, TIU or SCSJ email
    • Select Reply on ticket request email
    • Enter Confirm in the body of the email to approve ticket creation
  2. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  3. Telephone
    • Dial (876-676-4800)
    • Select Option 3 - ICT Support Service
    • Select Option 1 - Other Requests
  • Name
  • TRN
  • Phone Number
  • GOJ email address
  • Organisation
  • Issue summary
  • Problem area
Provide Feedback Share your feedback with the team on the service you’ve received, e.g., compliments, complaints and recommendations.
  1. Log on to https://scs.gov.jm/ict6/ and select the Feedback tab
    • Select User
    • Complete the feedback form and submit
 Not applicable
Check on Progress of an Existing Service Request The ICT Support Service issues messages throughout the lifecycle of the ticket resolution process to inform the user of any significant ticket updates. Additionally, an email is sent once your ticket is resolved. Should you require a ticket update at any time, please use the chat or telephone option.
  1. Chat
    • Access the site
    • Select Contact Us
    • Select Chat
  2. Telephone
    • Dial (876-676-4800)
    • Select Option 3 - ICT Support Service
    • Select Option 1 - Other Requests
  • The Service Request number
  • Your TRN and ability to answer validation questions