Select the ICT support service required.
ICT Support Services (ICT SS) provides ICT intervention to ministries, departments and agencies (MDAs) who utilise systems and platforms facilitated through Shared Corporate Services Jamaica (SCSJ). Currently, ICT support services are provided for four ICT applications, MyHR+, TeamMate+, Case Management System (CMS), and 3CX (for SCSJ and TIU staff only). Each ICT request is resolved by a team of highly skilled ICT experts in the Centre. These complementary services support the introduction of the shared corporate services model in the Government of Jamaica (GoJ). ICT SS is enabling the delivery of innovative, efficient and customer-centric services to the public sector.
Employees are able to request ICT intervention by submitting system specific issues through the online ticketing number system.
ICT SS team will provide system specific support for complex MyHR+, TeamMate+, infrastructure and Business application related issues.
ICT SS will work with vendors to resolve high-level or system-wide issues.